How can we help?

Simply browse for the item you want, click "Buy Now", and proceed to checkout. You will pay securely through JiveBay. Once payment is confirmed, you will receive a Pickup Code to collect your item from a designated Campus Agent.

The Pickup Code is a unique security code generated after you pay. You must show this code to the Agent to collect your item. Do not share this code with anyone else until you have inspected and accepted the item.

Delivery typically takes between 2 to 7 days depending on the location of the seller and the availability of the logistics agent on your campus.

No, JiveBay uses a secure escrow system. You pay upfront, and the funds are held by JiveBay until you confirm receipt of the item. This protects both the buyer and the seller.

You should inspect the item thoroughly at the pickup point. If it's not as described, reject it immediately. The agent will mark the order as rejected, and your refund will be processed to your JiveBay wallet.

Go to "My Orders" in your profile dashboard. You will see the real-time status of your order, from "Payment Confirmed" to "Ready for Pickup".

You must first verify your student status by uploading a valid Student ID or Admission Letter in your Profile. Once approved by an Admin, you can switch to "Seller Mode" and start posting items.

Images should be clear, well-lit, and show the actual item from multiple angles. We recommend at least 3 photos. Avoid using stock photos from the internet as they may lead to your listing being rejected.

Funds are credited to your JiveBay Wallet immediately after the buyer collects the item using the Pickup Code and the order status is marked as Completed.

Yes! JiveBay has dedicated sections for Campus Services (like tutoring, hair styling, etc.) and Student Accommodation. You can list these from your seller dashboard.

You can use our "Product Boost" feature to keep your items at the top of the search results. Additionally, maintaining a high seller rating by providing accurate descriptions helps build trust.

A Brand Store is a premium seller account for established student businesses. It gives you a custom storefront, a "Verified Brand" badge, and advanced analytics for your sales.

We support all major Nigerian bank cards (Mastercard, Visa, Verve), bank transfers, and USSD through our secure payment gateway.

Buyers pay a small service fee at checkout. This covers payment gateway charges and platform maintenance to keep JiveBay secure for all students.

Go to your Wallet > Withdraw. Enter the amount (min ₦1,000). Withdrawals are typically processed within 24-48 hours to your registered bank account.

Absolutely. JiveBay does not store your card details. All transactions are processed through PCI-DSS compliant payment gateways like Paystack or Flutterwave.

Withdrawals may be rejected if your bank details are incorrect, if there's a pending dispute on one of your sales, or if you haven't completed your KYC verification.

Go to the "Become an Ambassador" page. Jive Ambassadors earn higher referral commissions and represent JiveBay on their respective campuses.

You can update your school in your Profile Settings. Note that this might require re-verification if you are a seller, to ensure you are still a student at the new institution.

You earn a commission for every new student you refer to JiveBay who completes their first purchase. Your referral link is available in your dashboard.

If you wish to close your account, please contact our support team. Ensure all pending orders are completed and your wallet balance is withdrawn before requesting deletion.

We verify every seller's student identity, use an escrow payment system, and facilitate all pickups through verified Campus Agents in public, safe locations.

Report the user or listing immediately using the "Report" button. Never pay a seller directly outside the JiveBay platform, as we cannot protect those transactions.

1. Always stay within the JiveBay platform. 2. Inspect items thoroughly at the pickup point. 3. Only release your pickup code once satisfied. 4. Meet at the designated agent locations.

Yes, all Campus Agents (Logistics Agents) undergo a rigorous background check and are officially recognized by JiveBay to handle items and facilitate pickups.